FAQ

Yes, all lighters have been made to fully working condition. We restore lighters in house to ensure they hold there value and dont degrade any further, without the lighter losing its history/patina. Lighters will always be send with a flint, with the exception of some collectible (Zippo’s) lighters since storing them for a long time with a flint could result in the degradation of the flint, thus damaging the lighter. Lighters will not be send with fuel/gas due to shipping regulations.

If an lighter for some reason isn’t working, it is always clearly stated in the description (and in the price of the lighter).

I recieve a lot of messages of people wanting there ligher to be repaired. unfortunately we are to small to offer this service at a reasonable price.

That is why the next step for The Lighterhous is to sell lighter parts and do-it-yourself repair kits to repair your lighter. From my own experience, having a leaking gas lighter or a petrol lighter missing a spring is the worst nightmare. Tossing them would be the loss of a story. On the other hand, getting your lighter repaired is inconvenient and expensive at best, if of course there even is someone repairing your specific lighter in the first place. That is why we want you to be able to repair your lighter from the comfort of your home

Your order will be processed in 1 to 3 business days. Within this time you will receive the tracking code and confirmation that your order has been handed to the shipping company. After that, delivery time may vary on where you are located around the world.

•  The Netherlands: 1 – 3 business days
• United Kindom: 1 – 4 busniss days
• Europian Union: 5 – 7 business days
• Anywhere else: 7 – 15* business days

*these are estimates, and in some cases, time to delivery takes a lot longer to the outskirts of the earth. If you haven’t received your order after these estimates, don’t hesitate to contact me. 

Unfortunately, I am not able to give any guarantee on vintage lighters, especially gas lighters. Even though crucial parts may have been serviced/replaced, an older lighter may still leak gas over time, or miss a spark. These lighters have aged over decades, resulting in some internal wear that may have accumulated and will affect their performance, and there is nothing to be done about it. Just know that you are buying a vintage product, and it can happen that they may not perform as aspected from a new lighter.

As of the moment that you purchase a product from our shop, it is your property. This means that shipping is at the risk of the buyer. We do our best to make sure your lighter will arrive as soon and safely as possible, and we will provide the necessary service to make sure your lighter arrives.

We standardly send your order insured and with a track and trace code. This ensures we can refund you may the product gets lost or damaged. This makes shipping in some cases quite expensive, and you as the buyer may opt out of this option to choose an alternative, cheaper shipping option. however, This will result in the buyer losing the right to ask for a refund.

As for lighter parts (with a total value under €20), your order will be sent by post without tracking or insurance. May your order does not arrive, please contact us.

If you have chosen insured shipping, and you receive your lighter damaged from shipping or the lighter is lost during shipment, your purchase will be rightfully refunded. In case of damage, the lighter firstly needs to be returned to us. After we received the lighter, your purchase amount will be transferred back within 14 busniss days.

If you ignore our strong recommendation of insured shipping to save money on a cheaper, uninsured option (that we will provide if the buyer demands it), the buyer loses its right for any claim of refund due to damage/loss of shipment.